Policies & Disclaimers
BOOKING TERMS AND CONDITIONS DISNEY PALMS VILLA AT GLENBROOK
MAKING A BOOKING
A provisional booking date may be made by writing/email/telephone and will be held for 5 working days pending receipt of a written confirmation and full deposit or payment as appropriate. Bookings may only be made by an adult aged 21 years or over. Only the persons named on the booking form are permitted to stay in the house. Florida State Law prohibits subletting, sharing or assigning. Any persons not shown on the booking form will be asked to leave by our agents. Before your booking can be accepted, the leading member of your party must complete and sign the booking form. The person who signs the form shall be deemed to act as the agent for all the persons shown on the form and that signature binds all member of the party, jointly to the booking terms and conditions.
DEPOSIT PAYMENT
When booking, a $250/ �150 deposit is payable. This deposit must be received with the completed booking form for the reservation to be confirmed or the booking will be cancelled. A verbal or written booking will be held for 5 working days pending receipt of the completed booking form and deposit.
CONFIRMATION
At the time of confirmation, an account will be issued showing the balance due. Approximately 10 weeks before your departure date a final invoice will be sent to you showing the balance due which must be paid at least eight weeks before travelling to Florida. Bookings made within 8 weeks of arrival are payable in full at the time of booking.
LATE PAYMENT
The owners reserve the right to cancel the booking if payment is not received by the due date.
AMENDMENTS
Alterations to confirmed bookings may be permitted upon client request and at the owner’s discretion. Changes need to be notified in writing.
OCCUPANCY
The maximum number of occupants must not exceed 9 people for this reservation. Persons under the age of 18 years must be accompanied by a parent/adult.
CANCELLATION CHARGES
If you wish to cancel the booking at any time after it has been confirmed, cancellation must be made in writing. The person who signed the booking form must also sign the cancellation letter. To compensate for the expense of processing your booking and for the risk of not being able to re-sell the weeks booked, a cancellation charge is payable as follows:
More than EIGHT weeks before the arrival date
Deposit forfeited
Between FOUR and EIGHT weeks before the arrival date
50% of total cost forfeited
Less than FOUR weeks before the arrival date
100% of total cost
The amount is dependent on when notice of cancellation is received – the more notice given, the less you will be charged. It is therefore strongly recommend that travel insurance is taken out at the time of your booking.
SECURITY DEPOSIT
A refundable security deposit of $350/�200 will be collected together with the final balance to cover any breakages, damage or excessive utility charges whilst staying in the holiday home. This will be returned to you shortly after your arrival home, after an inspection has been carried out by our Property Managers. In addition you may be held responsible for any damage or loss sustained during your period of reservation in excess of this sum.
ARRIVAL/DEPARTURE
The rental commences at 4.00pm on the day of your arrival and ceases at 10.00am on the day of departure. The property will be cleaned before your arrival and again on your departure. Should you wish to arrange a later departure time, please contact our local management company to ascertain if this is feasible. Failure to vacate may render you liable to incur additional rental charges. A telephone is available for your use in the house, with local calls being free of charge, but you will need to purchase a calling card, which are available in Wal-mart, Publix Supermarket and many other places, for long distance or international calls.
INVENTORY ITEMS
No inventory item must be removed from the house. This includes pillows, linen and towels. Any breakages or damages must be reported to the Management Company immediately.
FORCE MAJEURE
We cannot and do not accept responsibility for any cancellation, alteration or amendment to your booking brought about by force majeure (eg war, riot, strikes, floods, terrorist activity, closure of airports, weather conditions or other events beyond our control). In the unlikely event of a complaint during your stay, please contact the management company immediately. Should any problem arise while you are there, we would appreciate being advised by you immediately and upon your return in order that we can follow this up with the management company.
LIABILITY
The owner’s or owner’s agent do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. We specifically request guests to supervise children whilst using the pool. A fence is provided for extra safety. Orlando is a growing area and building work, whether for housing or roads, is unavoidable. We cannot control, and therefore cannot be held responsible for any building work in the vicinity of our home. You can rest assured, however, that whatever reasonable steps can be taken to minimise disruption will be taken.
POOL AND SPA HEATING
Pool AND Spa heating should be requested at the time of booking. There is an additional charge of $175 per week /$25 per night and this must be paid for within the final balance. In the event pool heating is requested and paid for, the owners cannot guarantee the temperature of the pool as this will vary according to different factors, predominantly the weather conditions at the time. The owner or owner’s agent will not be held responsible for any electrical or mechanical failure of pool heating equipment.
INSURANCE
Guests are recommended to take out adequate holiday insurance to cover eventualities such as cancellation, accident, sickness and damage.
CLEANING
The prices quoted include a standard clean upon departure in order to prepare the property for the next guests. Should be accommodation be left in a condition require an in-depth clean we reserve the right to deduct any additional cleaning costs from the security deposit. The management company’s decision in this respect is final.
NO SMOKING/NO PETS POLICY
Please note that we do not allow smoking within the home. No pets or animals are permitted inside the house or grounds. Thank you very much
